Privacy Policy
This Privacy Policy describes how Paipixel LLC ("Paipixel LLC", "we", "us", or "our") collects, uses, and shares information when you visit https://prohighlevel.io, use ProHighLevel at our application website, or otherwise interact with our services (collectively, the "Services"). ProHighLevel is a customer relationship and communications platform operated by Paipixel LLC.
1. Information we collect
Information you provide
- Account details such as name, email address, password, and workspace name
- Billing information processed by our payment provider (Stripe)
- Contact, lead, and customer records you upload or create in the CRM
- Messages, call metadata, appointment details, and files you store in the workspace
- Support requests and communications with us
Information collected automatically
- Device, browser, and log data (IP address, timestamps, pages viewed)
- Usage data about features you access within the application
- Cookies and similar technologies on our marketing site and app
Telecommunications data
When you use calling, SMS, MMS, or fax features, we and our telecom providers (including Telnyx) process phone numbers, message content, call duration, delivery status, and related metadata necessary to provide those services and comply with carrier requirements.
2. How we use information
- Provide, maintain, and improve the Services
- Authenticate users and secure accounts
- Process subscriptions, prepaid balances, and usage charges
- Deliver calls, texts, faxes, emails, and calendar-related notifications
- Provide customer support and respond to inquiries
- Monitor abuse, fraud, and compliance with our Terms
- Comply with legal obligations and enforce our agreements
3. How we share information
We do not sell your personal information. We may share information with:
- Service providers that help us operate the Services (hosting, payments, email, telecom, analytics)
- Your workspace members according to your account permissions
- Carriers and compliance partners when required for SMS/voice registration (e.g., 10DLC)
- Legal authorities when required by law or to protect rights and safety
- Business transfers in connection with a merger, acquisition, or asset sale
4. Data retention
We retain information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account by contacting us, subject to legal and operational retention requirements.
5. Security
We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. To make a request, email [email protected].
7. International users
If you access the Services from outside the United States, you understand that information may be processed in the United States and other countries where we or our providers operate.
8. Children's privacy
The Services are not directed to children under 16, and we do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date above.
10. Contact us
Paipixel LLC
Email: [email protected]
Website: https://prohighlevel.io